Customer Support

Have questions or need help?

Our customers regularly contact us to say how much they appreciate our friendly support staff and how we take the time to personally guide them, not just refer them to a training video and hang up the phone.

We pride ourselves on assisting our customers.  Our U.S. based customer support team provides toll-free phone, live chat, and GoToAssist remote access.  Emergency Support is available outside of regular business hours, 7-day/365, or schedule an after-hours appointment.

Fire Departments routinely switch to FirePrograms for the functionality and the helpful support.  Unlike some of our competitors, no need to email us and then wait weeks for an automated email response.

See how easy it is…contact our technical support staff today at 1.800.327.7638 or email us here

Your success is our priority.